Our Store Policies
Because We Care!
In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.
Our Shipping & Return Policy
We ship Canada Wide and to most States in the U.S.
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CANADA
Please note that we typically ask our customers to please allow 8 - 10 business days for their order(s) to be processed.
Order processing time does not include shipping time. Shipping time will depend on the customer location
Occasionally orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
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UNITED STATES
We offer shipping to most states in the U.S.! Please be aware that, due to circumstances beyond our control, shipping times may vary. Please also be aware of any value-added tax amounts not accounted for during checkout. We apologize for any inconvenience this may cause.
All U.S. Customers are responsible for any and all Customs and Duties due on their purchases.
IMPORTANT DISCLAIMERS
Delivery Issues
Once a package leaves our site, we are no longer responsible for lost or stolen packages.
Arrival Dates
FH Decor Canada does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
Color & Finish
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.
Our Return Policy
Everything You Need to Know
HASSLE FREE RETURNS!
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RETURNABLE MERCHANDISE
When accompanied by the original receipt and in its original condition and packaging, regularly priced merchandise can be refunded for the purchase price within 10 days of receiving. Clearance items are non-returnable.
If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at admin@fhdecorcanada.com.
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HOW TO MAKE A RETURN
If you would like to make a return, please reach out to FH Decor Canada Customer Service at admin@fhdecorcanada.com
Please indicate the following: reason for return, order number, and product description.
Return shipping fees will apply. Delivery fees are non-refundable.
Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.
Eligible returns will receive a refund.
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Mail package to:
FH Decor Canada
Attn: Return
1884 Glendale Drive
Pickering
ON, L1V1V7
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REFUNDS
Refunds will be processed when the item has been received in our office. Please allow up to 14 days for your refund to process.
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CREDITS TO YOUR CHARGE CARD
Credit Card refunds will only be credited to the credit card or account used on the original purchase. It will take up to 14 days from the date FH Decor Canada has received your return for your account to be credited. In certain circumstances we reserve the right to issue a credit in the form of our store Gift Card.